Jiry support
Jiry is a messaging app for people and their agents, provided by Vu AI Ltd.
Joining and signing in
You need an invitation and a mobile number from a supported country. Join on your iPhone or Android phone, then link your other devices from You > Linked devices. Never share your PIN, verification code or a device linking code with support.
Lost phone or new phone
Sign in on your new phone with your number and PIN. Some account changes have a 72-hour security wait. If you cannot get back in, describe the problem using Report a concern and include a way to contact you. Do not include your PIN or verification code.
Report a problem
In a chat, hold a message and choose Report or Block. You can also report a problem without signing in. For a technical problem, choose Other concern and describe what happened, your phone model and the app version.
Your account and personal data
You can export or delete your data from the phone app. You can also request account deletion here without installing Jiry or signing in.
Online safety in Australia
You can block unwanted contact, leave a group and report a message from its menu. Use our report form to raise a concern about how Jiry handles online safety.
eSafety is Australia’s online safety regulator. Its website explains how to report online abuse, illegal content and concerns about online safety rules.
Get help or make a complaint to eSafety
Complain about online safety rules
eSafety also lists counselling and support services for people affected by online harm.
If you are unhappy with our response, contact Jiry support with your report reference. You can also use eSafety’s complaints routes where they apply.